Lashone Brown

LaShone Brown is a seasoned professional in the insurance coordination and customer service sectors. Currently serving as a Senior Insurance Coordinator at OrthoFi since October 2017, LaShone manages the processing of insurance claims and payment management for a network of 250 orthodontic practices and thousands of patients, ensuring compliance and effective communication among various stakeholders. Prior experience includes a role as a Customer Service Representative at Parsons Brinckerhoff (now WSP USA), where LaShone effectively handled over 50 customer interactions daily while collaborating with team members to enhance service delivery. Additionally, during time at Blue Cross Blue Shield Association, LaShone provided personalized support regarding insurance benefits and services, managing a high case volume while upholding excellent service standards.