Carol Ann Smith

Carol Ann Smith is a seasoned professional in customer success and account management, currently serving as a Senior Enterprise Client Outcomes Manager at WorkRamp since June 2022, where significant achievements include maintaining top renewal rates and collaborating with product teams to enhance customer satisfaction. Prior to this, Carol Ann held various roles at Orion, including Manager of Customer Success, where successful implementation of business processes and customer engagement led to substantial annual recurring revenue growth and high retention rates. Carol Ann's experience also includes managerial positions at ABC Imaging and Calumet Photographic | C & A Marketing, where leadership in project management and operational improvements resulted in notable revenue increases. Carol Ann holds a Bachelor of Fine Arts in Photography from the Maryland Institute College of Art and has completed certifications in Customer Success Management from Gainsight.