Shams Iqbal

Shams Iqbal is a seasoned IT professional with extensive experience in digital operations and service management across various organizations. Currently serving as the Digital Operations Lead at PageGroup, Shams has revitalized the Live Service and DevOps team, achieving a 20% improvement in operational efficiency. Previous roles include Global Digital Workplace Service Manager at Micro Focus, where Shams managed a global team of IT support specialists, and EUC Workplace Lifecycle Service Owner at BMI Group, focusing on operational excellence in service delivery. With a background as IT Service Cluster Manager at HCL Technologies and IT Support Manager at Bounty UK Ltd, Shams has demonstrated strong leadership and strategic oversight in managing IT service operations and aligning them with global standards. Educational credentials include an MSc in Computer Networking from the University of Greenwich.