Jean Paul Lassnibatt Álvarez is a seasoned professional in the fields of Customer Success and DevOps, currently serving as a Customer Success Engineer at PagerDuty since July 2022. Prior to this role, Jean Paul has held positions such as DevOps Engineer for Disney Media at Globant and DevOps Engineer at CLM Digital Solutions. Jean Paul's experience also encompasses multiple roles at Rundeck Latam, Rundeck, and Variacode as a Customer Success Engineer and Support Engineer. Earlier career milestones include a Technical Support Analyst role at Oracle, where contributions led to the standardization of knowledge and procedures for resolving issues related to SBC systems. Jean Paul's background includes network engineering at Fidelity National Information Services, focused on compliance and system maintenance. Jean Paul holds a degree in Electronic Engineering with a specialization in Telecommunications from Pontificia Universidad Católica de Valparaíso.