Linda Pools

Linda Pools is a seasoned professional in customer experience and service management, currently serving as the Head of Customer Experience & Success at Pandion since April 2024. Previous leadership roles include Head of Global Customer Service & Support at Flexport and various positions at Amazon, culminating as Director of Customer Experience Programs. Linda has also held significant roles at Atlassian as Director of Customer Service & Renewals for the EMEA region, and at Research In Motion as Regional Manager for Service Delivery Partnerships in EMEA/APAC. Additional experience includes senior management positions at Sykes Enterprises Inc., GGD Amsterdam, BRW, and Cygnific. Linda holds a degree from Inholland University of Applied Sciences, obtained between 2001 and 2004.