Derrick Donnell Berry III

Derrick Donnell Berry III is an accomplished professional with extensive experience in call center operations, team management, and quality assurance within various organizations. Currently serving as the Leasing, Underwriting, Quality Assurance & Training Department Manager at Pangea Properties since November 2016, Derrick oversees multiple cross-functional teams and is responsible for optimizing staffing, monitoring key performance indicators, and enhancing procedural efficiencies. Prior roles include Call Center Director at Coverdell, Customer Support Live Chat Call Center Manager at Enova International, and Operations Manager II at Fiserv. Derrick has a proven track record of improving team performance, maintaining high service levels, and achieving corporate goals across diverse industries. Educational background includes a High School Diploma in Business Administration and Management.