Nirmalya Kundu

Nirmalya Kundu is a seasoned professional in customer service with extensive experience in various roles across multiple companies. Currently serving as a Senior Associate in Customer Success at Cashfree Payments since May 2021, Nirmalya excels in resolving merchant and end-user queries while maintaining high customer satisfaction metrics. Previously, as a Customer Service Specialist at Ascena Retail Group, Nirmalya effectively communicated with customers through various digital channels to provide outstanding service. Earlier experience as a Senior Associate in Customer Service at Groupon involved resolving issues, training new team members, and supporting international operations. Nirmalya holds an MBA in Business Administration and Management from NSHM Business School and a BBA(H) from JIS College of Engineering.