Aditya Ranade

Aditya Ranade is an experienced professional in customer experience and operations management, currently serving as General Manager of Service Excellence for Lending at Paytm since June 2021. Prior to this role, Aditya held the position of Executive Vice President at YES BANK, where the focus was on customer experience across phone and branch banking. Aditya’s career also includes experience as Operations Manager at Amazon, overseeing virtual customer service operations, and General Manager of Contact Center Operations at Vodafone, managing partner relationships and customer experience initiatives. Beginning a career at Mphasis, Aditya worked as a Senior Manager before advancing through various roles in the industry. Educational background includes a Bachelor of Arts in Economics from Savitribai Phule Pune University and a Secondary School Certificate from St. Vincent's High School.