Tyesha Clement

Tier 2 Technical Support Administrator at Pearson

Tyesha Clement is currently working as a Tier 2 Technical Support Administrator at Pearson, where responsibilities include supporting field staff with educational testing software and hardware, managing device troubleshooting, and utilizing Zendesk for issue triage. Tyesha also serves as a Customer Service Agent at Delta Air Lines and holds active memberships in Women in CyberSecurity (WiCyS) and WomenLead GSU. Additionally, Tyesha worked as a Consulting Mobile App Developer for the City of Decatur. Tyesha obtained a Bachelor of Business Administration in Computer and Information Systems Security/Information Assurance from Georgia State University and achieved a CySA+ certification from Per Scholas. Previous education includes an Associate of Science in General Studies from Delta College.

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