Customer Experience

The Customer Experience team at PenChecks Trust ensures exceptional service for clients by addressing their inquiries, resolving issues, and providing guidance on benefit distribution services and Default/Missing Participant IRAs. Comprised of specialists and managers, the team works to enhance customer satisfaction through efficient communication, problem-solving, and support, thereby maintaining PenChecks Trust's reputation as an industry leader. The team is also responsible for continuous improvement in customer interaction processes to meet and exceed client expectations.