Seema Joshi

Seema Joshi is an accomplished professional with extensive experience in customer support, retention marketing, and brand management, currently serving as the Head of Customer Support & Assisted Buying at Pepperfry since July 2014. Seema demonstrates exceptional skills in developing end-to-end customer service delivery solutions, creating business continuity plans, and enhancing process efficiency. With a background as a Quality Specialist at First Source Limited and Airtel, Seema has honed expertise in quality management, training, and customer satisfaction strategies. Education includes a postgraduate degree from Great Learning and foundational studies at Sacred Heart High School in Worli.