Ramona Gerum

Ramona Gerum has over a decade of diverse experience in customer service and education. At Percona since November 2015, Ramona has progressed through roles including Supervisor - Tier 1, Service Delivery Manager, and Customer Success Representative. Prior to this, Ramona worked at TEOTYS as a Dispute Resolution Officer and previously as a Credit Controller. Ramona's experience also includes teaching German at Berlitz Corporation, where a focus on language education was emphasized. In the role of Coordinadora at Ledonford, Ramona managed customer service teams in the casino sector and oversaw VIP client follow-ups. Ramona's early career includes work as an Account Executive at South American Tours, where travel package requests were managed for German agencies.