Nino Angelo Ong

Nino Angelo Ong has over 20 years of experience in the aviation industry, currently serving as the Customer Care Manager at Cebu Pacific Air since December 2003. Responsibilities include overseeing daily operations and performance of Customer Care teams to ensure high-quality service through various channels. In previous roles at Cebu Pacific, Nino developed customer service training programs, managed on-ground product innovations to enhance guest experiences, assured compliance with quality standards, and provided technical training on reservation systems. Prior experience includes serving as a Financial Advisor at AXA Philippines and a Team Leader/Supervisor at Cebu Pacific. Nino holds a Bachelor of Arts degree in Legal Management from the University of Santo Tomas and completed secondary education at Angelicum College.