Isaac Williams- Serrano

Isaac Williams-Serrano is an experienced professional with a diverse background in customer service and account management. Currently serving as an Estate Care Specialist at Phillips & Cohen Associates, Ltd. since March 2021, Isaac is responsible for managing customer accounts and ensuring compliance with established guidelines while actively working to resolve overdue accounts. Previous roles include Intake Specialist at Cambre & Associates LLC and Bilingual Lead Call Center Representative at Fidelity Bank, showcasing strong skills in client communication and data management. Isaac's earlier experience includes roles in customer service, fraud investigation, loss prevention, and recruitment, reflecting a commitment to maintaining high standards of professionalism and customer satisfaction. Isaac holds a diploma from Lincoln College of Technology.