Sheryl S.

Sheryl S. has extensive experience in customer service management, currently serving as the Head of Customer Service at PizzaExpress since June 2016, following roles as Senior Customer Service Manager and Customer Service Manager. Prior to this, Sheryl worked at Watford Palace Theatre as a Customer Service Manager, overseeing front-of-house functions and managing customer complaints across various platforms. Sheryl's earlier career includes a position as Contact Centre Direct Channels Manager at Camelot, managing a large contact centre team, and a Performance Manager role at MM-Teleperformance for Renault and Nissan, focusing on team performance and customer service quality. Sheryl also served as a Billing Project Manager at Cable & Wireless Communications and began a career as a Communications Specialist with the Royal Navy.