Customer Engagement and Marketing

The Customer Engagement and Marketing team at PNM is responsible for enhancing customer satisfaction and loyalty by developing targeted marketing strategies, managing corporate communications, and fostering relationships with key stakeholders. This team focuses on understanding customer needs, promoting energy solutions, and ensuring effective engagement with diverse communities, including tribal governments. By leveraging data and strategic insights, the team aims to drive brand awareness and improve overall service delivery to the nearly 500,000 electricity customers statewide.