Dispatch faster, smarter, and safer with Total Response. 

Our decision support system can be custom-built to your agency's needs. From tailored protocols, unlimited, online training, and certification (including EMD and T-CPR) to 24/7 support, we work with you to make 911 better. 

Total Response is one platform for all emergency calls. It’s not just about EMD. Every call, be it for police, fire, EMS, or often, a combination thereof, deserves a thoughtful and structured approach to information gathering.  Our scene specific questions and PAI’s for more than 80 police, fire, and emergency medical dispatch incidents ensure consistency on every call for help. 

PowerPhone has a long, proud history of moving the industry forward. In addition to being the bellwethers of dispatcher training, having trained more than 500,000 professionals worldwide, our software, courseware and training principles have become the de-facto standard for agencies across the U.S. and internationally. Emergency call handling protocols for police and fire dispatch simply did not exist until PowerPhone created them. We are proud of our role in shaping emergency communications, and we are uniquely positioned to help you achieve your call taking goals moving forward.

In the 911 world, we know seconds save lives. Our mission is to empower telecommunicators and give them the best tools, training and support they need to keep callers and first responders safe.



Law Enforcement

PowerPhone

Chris Salafia

Christine Ahlquist

Lisa Flynn

Pamela Visel

Nicole Lasota

Brian Griffin

Jay Avitable

Greg Sheehan

Tara Milardo

The Leadership Team at PowerPhone is responsible for setting the strategic direction and vision of the company, ensuring that all initiatives align with the mission to enhance emergency communication. Comprising key executives, including the CEO, VP of Customer Experience, and VPs of Product, this team collaborates to drive innovation, improve customer satisfaction, and oversee the development of cutting-edge solutions that empower telecommunicators and support first responders in the high-stakes 911 environment. Their leadership fosters a culture of excellence and accountability, ensuring PowerPhone remains a leader in the dispatch technology industry.

Leadership Team

Sales and Customer Relations

Product Management and Marketing

Leadership Team

About

Team members

Other teams at PowerPhone

Sales and Customer Relations

Product Management and Marketing