Foued Elhamdi

Foued ELHAMDI is an accomplished professional with extensive experience in customer success and service management. Currently serving as the Customer Success Team Lead at Pricefx since November 2018, Foued oversees a team dedicated to delivering exceptional service and driving customer satisfaction, retention, and revenue growth. Prior to this role, Foued held several positions at Pricefx, including Customer Success Executive and Customer Success Manager, focusing on customer relationship management and software adoption. Before joining Pricefx, Foued worked at IBM for nearly a decade in various roles, including People Manager, Service Delivery Manager, and Incident Problem and Change Manager, emphasizing team leadership and IT service delivery. Additionally, Foued has experience as a Logistic Coordinator at HP. Foued holds a Bachelor's degree in Management from the University of Business Management (ISCAE) and a Master's Degree in Tax Law/Taxation from the University of Law.