Damian Oates

Damian Oates has over two decades of experience in technology operations and service delivery management, currently serving as the Director of Technology Operations at Primark since November 2016. Oates has held multiple key positions within the company, including Head of Service Operations and Global IT Service Management Lead, focusing on service excellence and operational stability, particularly in retail services. Prior to Primark, Oates served as Lead Service Delivery Manager at Three Ireland, ensuring high standards in IT and Network services, and held roles at Telefónica O2 Ireland that involved leading service delivery teams and managing customer expectations. Early career experiences include positions at Abbey National and ACCBank, where Oates developed foundational skills in service delivery and infrastructure management. Oates holds a Bachelor of Science in Computer Science from Griffith College Dublin and has further education from IESE Business School.