Kelsey Wylie

Kelsey Wylie is a Commercial Customer Engagement Strategist at both Prime 8 Consulting and Microsoft, with a focus on supporting stakeholders through commercial transitions. Prior experience includes serving as a Consultant and Project Manager for Eleven 11 Solutions and Microsoft, where responsibilities included managing content publication processes and driving customer success training for enterprise clients. Kelsey also has experience as a Customer Success Manager at Conversica, where achievement in reducing churn and managing a significant revenue portfolio earned recognition as Customer Success Manager of the Year in 2020. Earlier roles included local sales and strategic media consulting positions at The Bellingham Herald, where Kelsey led advertising sales teams and developed client relationships. A Bachelor of Arts degree in Business from Western Washington University complements Kelsey’s professional background.