Nicholas McCullar

Nicholas McCullar is a seasoned professional with extensive experience in technology support and management. Currently serving as Help Desk Manager at Prime Care Technologies, Inc. since March 2021, Nicholas previously held significant roles at Fiserv from April 2012 to April 2019, including Manager of the Enterprise Technology Service Desk, where major incident processes were developed for approximately 1200 products. As a Technical Lead at Fiserv, Nicholas provided mentorship and acted as a liaison for high-severity incidents. Earlier experience includes working as a Senior Technical Analyst at Checkfree Corp, where Nicholas managed systems security administration and trained offshore associates, achieving notable improvements in process adherence and customer satisfaction. Nicholas holds an Associate of Science degree in Computer Programming from Gwinnett Technical College.