Natalie Singleton MBA, PMP possesses extensive experience in leadership roles within the contact center and operations sectors. As the Director of Contact Center at Prisma Health and previously serving as the Director of Operations and Client Solutions Director at Teleperformance, Natalie has demonstrated strong management capabilities. Additional experience includes a tenure at Verizon Wireless, where responsibilities included Senior Manager positions in Business Process and Customer Service. Academic qualifications include a Master of Arts in Business Administration and Management from the University of Phoenix, with ongoing studies at Rutgers Business School.