Karan Kanchan

Karan Kanchan currently serves as the Director of Business Development at Probe CX, working with an Australian Bank as a Client Partner and Account Director while leading Banking and Financial Services for Customer Experience and Business Process Outsourcing in Australia and New Zealand. Karan's previous experience includes roles at IBM as the Banking & Payments Leader, where responsibilities involved building a practice from the ground up and modernizing payment systems. At Accenture, Karan led Banking Operations and Risk and Compliance Services while establishing mortgage and business lending operations for a Big 4 Australian Bank. Previous positions at Wipro Limited and Tata Consultancy Services involved managing significant portfolios, driving operational excellence, and achieving high customer satisfaction rates. Karan holds an MBA in Marketing from the University of Mumbai and is currently pursuing further education at Swinburne University of Technology.