Timothy D.

Timothy D. has a Bachelor of Technology in Information Technology from Universitas Indraprasta PGRI, obtained in 2019. Currently, Timothy D. works as a Helpdesk & Monitoring Support at PT Alto Network since February 2022, where responsibilities include creating tickets, escalating issues to other divisions, checking transactions, monitoring, and handling customer complaints. Prior to this role, Timothy D. served in IT Operations at PT Sarana Yukti Bandhana from April 2020 to April 2021, focusing on logging customer queries, monitoring and escalation, analyzing call logs for trends, and resolving issues and complaints.