Serene Joshy is an accomplished Administrative Specialist at PwC, with significant experience in providing executive-level support to partners and directors, and expertise in handling a wide range of HR functions such as employee relations, talent acquisition, and compliance with HR policies. Previous roles include serving as a Customer Service Consultant at Lufthansa Airlines, where customer needs were prioritized through tailored travel solutions, and as an Administrative Officer & Crew Logistics Coordinator at Emirates, where operational support in HR specializations was provided alongside administrative duties. Serene holds a Postgraduate Certificate in Human Resources Management from George Brown College and a degree in Tourism and Travel Services Management from Christ University, Bangalore.