Quality Contact Solutions provides quality call center solutions that achieve sales results. We exist because the world is driven by sales. We deliver exceptional results because our company culture is vibrant and alive.

We offer the solutions and services to make the most of your contact center dollars. We specialize in:
• Telemarketing Compliance
• B2B Telemarketing Sales
• B2C Outsourced Call Center Services
• Call Center Consulting
• Quality Assurance Outsourcing

Quality Contact Solutions has a team of certified call center compliance specialists who have earned the prestigious “Customer Engagement Compliance Professional” (CECP) certification. These regulatory experts have decades of experience guiding our call center clients to ensure they comply with all state and federal regulations.

Quality Contact Solutions serves an array of verticals and offers solutions that apply to each customer, market and industry.

We are known for being a world-class telesales organization and for providing exceptional results through our expertise in the industry. Quality Contact Solutions is solution focused. Our goal is to provide an excellent customer experience for each one of our clients and customers. We make it easy to do business with us.

Our values:
• Quality
• Urgency
• Service
• Achieving goals
• Being positive
• Conducting worthwhile work
• Being easy to work with

QCS helps clients with inbound, outbound, text and email programs with a focus on increasing sales, increasing customer satisfaction and decreasing costs. Our value-added approach ensures each customer contact is enhanced through higher quality and ultimately more productivity.

Call Center

Quality Assurance

Quality Contact Solutions

Angela Garfinkel

Steve Small

Chris Grothe

The Client Services and Operations team at Quality Contact Solutions is responsible for overseeing and managing client relationships, ensuring seamless operational execution, and driving high-quality results for our call center solutions. This team collaborates closely with clients to understand their needs, manages telemarketing campaigns, ensures compliance with regulations, and continuously improves service delivery to increase sales, enhance customer satisfaction, and optimize costs.

Client Services and Operations

About

Team members

Other teams at Quality Contact Solutions

Leadership Team