Roson Jacob

Roson Jacob is an experienced professional with a robust background in customer relationship management and process excellence. Currently serving as Assistant Manager CRM and Process Excellence at Razorpay since December 2020, Roson manages day-to-day operations, targets, and team feedback sessions. Previous roles include Team Leader Merchant Support at Razorpay, Team Lead Customer Delight at HealthifyMe, and Team Lead at Aegis Limited, where performance management and client satisfaction metrics were prioritized. Early career experience includes a Team Leader position at Flipkart.com and a role as an Associate Financial Analyst at Wells Fargo. Roson holds an MBA in Marketing from Bangalore University.