Balarka Hajra

Balarka Hajra is a seasoned professional in customer success and experience management, currently serving as a Customer Success Leader at Red Hat since April 2022. Prior experience includes roles such as Director of Customer Experience Strategies at Oracle and Director of Customer Success at FirstHive and Quark Software Inc. Notably, Balarka led a team of Customer Success Managers at Resilinc, overseeing customer relationships for a diverse portfolio that included major clients like Continental and BMW. A background in technical service delivery and project management was established during tenure at IBM, where responsibilities spanned across SAP Technical activities and enterprise solution delivery. Balarka's educational credentials include a Master's degree in Economics from Calcutta University and a recent degree in Strategic Management from the Indian Institute of Management, Kozhikode.