Caterrina Sesoo Rajoo

Caterrina Sesoo Rajoo is a seasoned customer support leader with extensive experience in managing and guiding teams to deliver exceptional customer experiences. Currently serving as the Support Squad Lead at respond.io, responsibilities include overseeing team operations and fostering a collaborative environment. Previous roles include Consumer Ops Lead and Customer Service Lead for ShopBack, where Caterrina managed both Level 1 and Level 2 support associates and implemented policies to enhance customer satisfaction. Additional experience includes Team Leader at Brandt International and Senior Customer Service Officer at Singtel, along with roles in AML analysis at Citigroup and global support at HSBC. Caterrina holds a Professional Certificate in Management (Micro MBA) from Veritas University College.