Erica Nelson

Erica Nelson is an experienced professional in customer success and revenue management, currently serving as the Manager of Customer Success - Enterprise at Responsive since April 2024. Previously, Erica held several key positions at Paycor, including Senior Manager of Customer Success Management, where oversight of a portfolio of 264 Enterprise relationships resulted in $36M in annual contracted value, and coaching nine Customer Success Managers. Other roles at Paycor included Principal Customer Success Manager and Customer Success Manager, consistently achieving key performance indicators. Prior experience includes serving as Vice President of Revenue Production at D&S Global Solutions, managing a global operations team, and earlier roles focused on client management and accounts receivable. Erica holds a Bachelor's degree in Management and Marketing from the University of Wisconsin-La Crosse.