Terence Neilan

Terence Neilan is an experienced technology professional currently serving as a Contact Center Engineer PS at RingCentral since January 2022. Previously, Terence worked as an Implementation Consultant at PPT Solutions, LLC, where responsibilities included implementing customers onto cloud contact center platforms and designing solutions for new clients. Terence's earlier tenure at Verizon Wireless spanned nearly 17 years, during which roles included Senior System Analyst for Call Routing, Resource Management Analyst, and Reporting Analyst, focusing on business process evaluation, troubleshooting, and report development. Terence holds a Bachelor of Arts in Sociology from William Paterson University of New Jersey and a diploma in Computer Programming from the Chubb Institute.