Timothy Roeckel

Timothy Roeckel currently serves as VP of Global Customer Support at Command Alkon, leading global teams in heavy materials production equipment and software solutions. With extensive experience in customer support and operations, Timothy has held roles at RingCentral as AVP of Customer Support and Sr. Director of Global Support Programs, overseeing diverse teams and strategic initiatives for C-Level leadership. Previous positions include Sr. Director of Customer Operations and Customer Care at Level 3 Communications, where Timothy was responsible for large customer service organizations and significant annual revenue generation. Additional experience includes managerial roles at tw telecom inc. and Covad Communications, focused on project management and technical support. Timothy's early career involved network administration at Long Island Technology Showroom.