Tom Fiore has over a decade of experience in the communications and VoIP industries, currently serving as SRE Manager at RingCentral since March 2014. Tom's roles at RingCentral have included Team Lead for SRE and Senior Engineer in VoIP Operations, contributing to the development of cloud business communication solutions. Prior to this, Tom worked as a VoIP Engineer at Expert Service Providers LLC and as a VoIP Network Engineer at White Label Communications, where Tom participated in project planning and support. Earlier career experience includes consulting for Help Now, LLC and serving as a NOC IPT Engineer at ePlus Technology, where Tom supported a diverse range of remote clients. Tom is pursuing a Bachelor's degree in Communications at Penn State University.