Monica Villanueva is an accomplished Senior CRM Manager with extensive experience in overseeing customer relationship management across multiple countries and languages. Currently positioned at ROADSURFER GMBH since June 2021, Monica previously held the same title at Experteer from July 2011 to May 2021, where responsibilities included optimizing customer conversion and retention strategies and managing communications in the Spanish market. Prior to Experteer, Monica directed account management and PR strategies at Arenalia Relaciones Públicas & Eventos, and gained journalistic experience through various roles, including as a managing editor and freelance journalist. Education includes a Licenciatura in Journalism from Universitat Autònoma in Barcelona, along with studies at Université Bordeaux 3.
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