Crystal Alford

Crystal Alford possesses extensive experience in customer service and administrative roles across various industries. Currently serving as an Escalation Resolution Guide at RoundPoint Mortgage Servicing Corporation, Crystal excels in de-escalating customer concerns and providing solutions for complex issues related to mortgages and home ownership. Previous positions include a Visitation Center Information Specialist at Charlotte Regional Visitors Authority, where Crystal assisted displaced travelers, and Membership Services Coordinator at Levine Museum of the New South, focusing on program initiatives and member engagement. Additional experience includes roles at Océ - A Canon Company, Alford & Associates, LLC, and Wells Fargo Home Mortgage, showcasing a solid background in sales management, operations, and mortgage processing. Crystal holds a BS in Communications from Appalachian State University.