Tracy Kennedy

Tracy Kennedy is an accomplished professional with extensive experience in customer service and operations management across various industries. Currently serving as the Director of Customer Service at Ryanair since July 2019, Tracy has previously held key leadership roles, including Director of Customer Operations at Eir, where significant operational efficiencies were achieved, and Regional CEO at ChinaHR.com, overseeing revenue growth and business transformation. Tracy’s background also includes positions at Bord Gais Energy, where strategic management doubled turnover and customer numbers, and UPC Broadband, where integration of business units was successfully managed. Education includes an MBA in Accounting and Finance and participation in executive leadership programs at Harvard Business School and the Irish Management Institute.