Aleksandar Pavlović

Aleksandar Pavlović currently serves as the Claims Experience Team Lead at SafetyWing since May 2024. Previously, Aleksandar held multiple roles at Labster from August 2020 to June 2024, including Customer Support Team Lead, where leadership of a multinational team led to a 95% customer satisfaction rate. As LMS Support SME, Aleksandar developed processes for Learning Management System support and trained the Customer Success department. Prior to Labster, Aleksandar worked as a Customer Support Agent, ensuring high levels of customer satisfaction. Additionally, Aleksandar was a Customer Success Manager at Reaktion.com from May 2023 to September 2023. Educational qualifications include a Bachelor's degree in Biology from the Faculty of Science, University of Kragujevac, and secondary education from Druga Kragujevačka Gimnazija.