Ashwin Devnani

A results-driven global leader with over 20 years of experience transforming support operations in high-growth environments. Proven expertise in support and service excellence, leveraging Automation and AI to enhance customer-centric support service models. Adept at driving operational efficiencies and fostering cross-functional collaboration with product, engineering, and commercial teams. Passionate about developing scalable solutions to optimize customer satisfaction while reducing operational costs in global, diverse teams.

Core Competencies:

• AI & Automation in Support functions

Driving automation and AI-based solutions to optimize support service processes, improve self-support capabilities, and enhance operational efficiency.

• Global Leadership & Cross-Functional Collaboration

Proven track record of leading geographically distributed teams and collaborating with key stakeholders across product, engineering, and commercial teams to improve support functions.

• Customer Experience & Operational Efficiency

Expertise in customer journey mapping and service transformation to elevate customer satisfaction while reducing operational costs.

• Process Optimization & Strategic Innovation

Skilled in identifying inefficiencies in customer support operations and implementing scalable solutions that streamline processes and boost performance.

THOUGHT LEADERSHIP:

- Author of “Digital Engagement for Service and Support” @ Salesforce Advisory Services

- Chief Architect of “Customer Service and Support Maturity Model” as an engagement tool for Support Operations

- Rethinking Cost Efficiency in Customer Support and Service: A Paradigm Shift with AI