Cleidiana Barbosa currently serves as an IT Helpdesk Analyst at Santander Portugal since April 2023, providing support for the bank's network and maintaining its IT infrastructure. Previous experience includes an internship at MinuciosoPixel Lda. in early 2023, where Cleidiana gained practical skills in computer technology. Cleidiana worked as a first-line employee at Grupo Olivier Restaurantes from January 2018 to August 2020 and as a customer service agent at Saga Group from March 2013 to February 2014, where responsibilities included customer interaction and sales support. Additionally, Cleidiana held a position as an M&I Operator at Companies Canopus from September 2010 to November 2012, focusing on credit analysis and client portfolio management. Educational background includes a Higher Technology Course in Human Resources Management from IESB and vocational training at the IEFP.