Marcia Capelas

Marcia Capelas is an experienced business analyst in retail banking, currently employed at Santander Portugal since January 2015, where responsibilities include managing retail banking KPIs and overseeing commercial agendas. Prior to this role, Marcia worked at Banif in various capacities, including Retail Sales Specialist from 2012 to 2014, focusing on action plan management and customer retention strategies, as well as monitoring credit risks. Marcia's extensive career also includes supervisory and sales roles at Banif and Millennium bcp, with a foundational start in sales assistance at SONAE and Optimus. Marcia holds a postgraduate degree in Banking Law from Universidade de Coimbra and a degree from Universidade Fernando Pessoa.