Eduardo Bessa

Eduardo Bessa is a skilled IT professional with extensive experience in systems analysis and support. Currently serving as a Systems Analyst at Saúde Petrobras since January 2022, Eduardo manages and customizes ServiceNow modules to meet organizational needs while enhancing IT service management processes. Previous experience includes roles at Hospital Samaritano Botafogo where Eduardo supported server and data center management, and at Americas Centro de Oncologia Integrado as an IT Technician, providing technical support and equipment management. Eduardo began the career path with positions at TIVIT, FGV, MXM Sistemas, and NetRG, gaining a solid foundation in technical support, software testing, and web development. Eduardo holds a degree in Computer Networks from Centro Universitário UniCarioca, a CCNA certification from Cisco Networking Academy, and a master's degree in Strategic Business Process Management from PUC Minas.