Customer Service and Support

About

The Customer Service and Support team at Saudi German Hospital Egypt ensures exceptional patient experiences by addressing inquiries, resolving issues, and providing information about medical services. Case Managers coordinate patient care and support services, Customer Service Agents assist with front-line inquiries and appointments, and the Senior Customer Value Management optimizes patient satisfaction and loyalty programs. This team plays a crucial role in maintaining high standards of patient care and satisfaction in line with SGH's premier healthcare objectives.