Paola Redaelli

Paola Redaelli is an experienced professional in customer service and support management, currently serving as the Head of Customer Service at Scalapay since November 2021. Prior to this, Paola held the position of Loyalty Support and Care Team Leader at Arvato Supply Chain Solutions, where responsibilities included team management and fraud prevention across multiple countries. Additional experience includes roles such as Area Team Leader at EXPO 2015 S.P.A., Customer Care Expert at Ducati Motor Holding, and various positions at Vodafone IT, including Web Analyst Manager and CRM Quality Manager. Paola began a career in customer service with Telecom Italia, where responsibilities spanned from support management to process specialization. Educational qualifications include a Laurea in Scienze statistiche demografiche e sociali from Università degli Studi di Milano-Bicocca and multiple nanodegrees in Predictive Analytics and Marketing Analytics from Udacity.