The Customer Success and Operations team at Scaled Agile ensures that customers achieve optimal results and satisfaction from their SAFe® implementations. They provide strategic guidance, educational resources, and technical support, while overseeing the operational aspects of service delivery and customer engagement. Key tasks include refining customer learning pathways, resolving technical issues, developing instructional materials, and managing the overall customer experience to drive business outcomes and continuous improvement.
Bryan Kramer
Senior Manager, Global Market ...
Christopher Pola
Director, Customer Solution En...
Daniel Quick
Chief Experience Officer
Emily Geering
Senior Graphic Designer
Erica Durso
Learning Product Development M...
George D. Nickas
Senior Full Stack Developer
Josh Maynard
Sr. Director Customer Success ...
Kim Hansen
Senior Instructional Designer
Nikki Briggs
Chief Customer Officer
Yolanda Berea
Senior Scrum Master