Tom Johnstone

Tom Johnstone is an experienced professional in customer relationship management, currently serving as CRM and Retention Manager at The Scotch Malt Whisky Society since December 2020, after previously holding the role of CRM Specialist. Prior experience includes positions at Which? as a CRM Executive, and at Ideal Shopping Direct where Tom worked as a Customer Relationship Management Executive and CRM Assistant, focusing on email marketing and design. Additional roles include Customer Manager at RSA and Barista at Dobbies Garden Centres Ltd, emphasizing customer service skills. Tom holds a Master's degree in Political Science and Government from De Montfort University, a Postgraduate Certificate in Public Opinion and Political Behaviour from the University of Essex, and a Bachelor of Arts in International Relations and Politics from Oxford Brookes University.