Maria Odesa Deseo- Ferrer

Maria Odesa Deseo-Ferrer has extensive experience in quality control and customer service, primarily at Scribie since August 2014, where roles included Quality Control Specialist, Operations Manager, and Customer Service Support Specialist. Responsibilities encompassed transcribing and reviewing audio files for accuracy, managing operational processes to ensure timely delivery, and addressing customer inquiries. Previously, Maria served as a Resolution Specialist at Dell, providing technical support, and as a Level 2 Technical Support agent at eTelecare, where leadership abilities were recognized for potential leadership development. Early career experience includes a role as a Junior New Accounts Clerk at Banco De Oro, with a focus on customer transactions. Academic qualifications include a BS in Nursing from the Philippine College of Health Sciences and a BS in Commerce from the University of Santo Tomas.