Ji-Yung Oh currently serves as Chief of Staff and Head of Strategy and Transformation Office, DEI and Workforce Advancement at ServiceNow, with a tenure beginning in January 2024. Prior to this role, Ji-Yung Oh worked as a Management Consultant at a-connect from April 2017 to January 2024, specializing in strategy, innovation, high-tech, DEI, and future-of-work initiatives. Ji-Yung Oh's extensive experience at Xerox from May 2010 to January 2017 included positions such as VP Payment Strategy and Card Acceptance, VP of Innovation and Acquisitions in Payment Services, and Director of Corporate Strategy. Additional management consulting experience was gained at a-connect from April 2007 to May 2010, and Ji-Yung Oh began a career in finance as a Senior Equity Analyst at Forun Technology Research and Advisory from January 2004 to April 2007. Earlier experience includes a managerial role at A.T. Kearney from February 2001 to July 2002. Ji-Yung Oh holds an MBA from Columbia Business School and a BS from Hanyang University.