Luca Felli

Luca Felli is a Senior Director of Digital Innovation & Transformation at ServiceNow since December 2021. Prior to this role, Luca held various leadership positions at Cisco from 2000 to 2021, including Director of Engagement and Enablement within the Data & Analytics Office and leading efforts on Digital Experience & Analytics for the APJ&GC region. Luca's experience encompasses strategy and transformation of technology platforms, as well as driving sales acceleration and customer success through innovative digital journeys. Education includes a Master’s in Information Systems from Universitat Ramon Llull and executive education in Artificial Intelligence from the Massachusetts Institute of Technology.