Zia Hasan

Zia Hasan is a highly skilled Staff Machine Learning Scientist at ServiceNow, specializing in NLP/NLU innovations for Conversational AI on the NOW Platform since September 2020. Zia's expertise includes entity normalization, model optimization, continual learning, and the deployment of active learning features. Prior experience includes roles as an Applied Scientist II at Amazon, a Senior Research Scientist at NAVER Corp, and a Senior Researcher at Samsung Electronics, focusing on AI-driven solutions and machine learning research. Zia holds an Artificial Intelligence Graduate Certificate from Stanford University and a PhD in Electrical and Computer Engineering from The University of British Columbia, along with a Master’s from the same institution and a B.Tech from the Indian Institute of Technology, Kanpur.