Zindziswa Mndaweni

Zindziswa Mndaweni is a dedicated professional currently pursuing studies at SheCodes and the Interaction Design Foundation since January 2024, while also working as a Quality Assurance Analyst at Ignition Group since October 2022. Previous experience includes roles as a Customer Service Representative at DSI, a Customer Advisor at CXP now part of the Huntswood Group, and a Retention Specialist with O2 (Telefónica UK) and Synergy Contact Centre. Zindziswa's early career included positions with CCI South Africa and TalkTalk, accumulating valuable expertise in customer service and retention strategies. Zindziswa holds a National Qualification Framework Level 04 Certificate in Contact Center Operations from Services SETA, earned between July 2019 and July 2021.